Manager, Product Design, AI/ML

Summary

Join ServiceNow's Product Design team as a UX Design Manager to lead, mentor, and inspire a team of designers. You will set team goals, guide designers through the product lifecycle, provide feedback and coaching, and ensure collaboration across teams. Responsibilities include overseeing the use of design systems, empowering the team to solve complex problems, promoting knowledge sharing, and delivering presentations to stakeholders. You will represent the design team in leadership meetings, advocating for user needs. The role requires strong leadership, UX design expertise, and excellent communication skills. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture
• Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs
• Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design
• Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities
• Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions
• Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps
• Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution
• Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making
• Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency
• Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale
• Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality

Preferred Qualifications

• 3+ years of experience managing people and/or leading design teams
• 8+ years of experience in UX Design and/or Interaction Design field
• Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems
• Strong skills and experience in Enterprise Design, AI/ML, and Analytics
• A portfolio of work samples representing your work and approach
• Ability to understand and distill complex problems into clean solutions
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs