Manager, Product Development - Loyalty Platform Experience

Summary

Join 3Pillar Global as a Technical Product Manager and lead high-performing teams to deliver exceptional software products. You will be responsible for client satisfaction, overseeing project implementations, and ensuring timely achievement of business objectives. Build and maintain strong relationships with clients and project contributors, while proactively managing risks and mitigating barriers to success. Translate business requirements into technical specifications, manage project budgets, and mentor junior project managers. This role requires a strong technical background and experience with loyalty or similar platforms. 3Pillar offers a flexible work environment, global team collaboration, and a focus on employee well-being.

Requirements

• Sr. Project/Program Manager with experience working on Loyalty OR Similiar Platform experience is mandatory for this role
• Proven Technical client-facing implementation experience
• Existing knowledge of how technical integrations work, including understanding of how APIs are utilized
• Advanced knowledge and demonstrated expertise in the areas of strategy, planning, project management, development processes and techniques
• Experience with structured methodology and project planning tools
• Listening, oral, written and presentation skills and effective interpersonal skills

Responsibilities

• Overall accountability and leadership for complex technology projects, ensuring successful and timely implementations and achievement of business objectives
• Serve as the primary point of contact for your team or area, delivering accurate status updates and project data to the appropriate audiences at the right time
• Build and manage relationships with the project sponsor, senior management, and a wide range of project contributors, ensuring clear and consistent communication
• Identify key barriers and risks to a project success, proactively managing all mitigation activities
• Plan, develop, and execute project schedules to meet project deadlines and milestones
• Adhere to defined implementation methodologies, including leveraging established escalation channels when needed
• Translate business cases and functional requirements to technical requirements
• Maintain timely and effective communication with project teams throughout the project life cycle
• Monitor and manage project budgets and revenue to ensure financial accountability
• Acquire a deep understanding of platform capabilities and intended use cases
• Collaborate with cross-functional teams, coordinating effectively across roles to drive project success
• Provide actionable and measurable insights into new products, processes, standards or plans in support of business objectives
• Manage multiple projects simultaneously with precision and efficiency
• Mentor and guide junior Project Managers, fostering team development

Benefits

• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach
• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries