Manager, Professional Services Delivery

Summary

Join Rackspace as a leader of a technical team delivering high-value services to customers. You will manage human resources, allocate work to drive profitability, and ensure timely contract delivery. This role requires managing professional employees, adapting to challenges, and providing technical guidance. You will develop and implement service delivery strategies, recruit and train the team, and build relationships with internal teams. The position involves leading complex technical engagements, maintaining technical credibility, and developing product roadmaps. Success requires expertise in AWS best practices and frameworks, enabling customer adoption of AWS services, and driving operational excellence.

Requirements

• High School Diploma or regional equivalent
• Bachelor's Degree, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
• AWS Certifications
• 7 - 9 years of relevant work experience

Responsibilities

• Manage professional employees and/or team leads
• Be accountable for the performance and results of a team within own area of specialty
• Adapt functional area plans and priorities to address resource and operational challenges
• Provide technical guidance to employees, colleagues and/or customers
• Develop and oversee implementation of effective services delivery strategies and solutions, cross-functional team engagement, and staff management
• Recruit, hire, train, develop, motivate, and coach the Professional Services team
• Develop strong, positive relationships with the Rackspace Sales, Marketing, Channel, Service Delivery and Operations Teams
• Establish and implement performance measurements designed to track and report progress against the professional services strategy. Develop industry best practices, methodology, and consulting capabilities into a mature, enterprise-class service delivery model
• Facilitate application of lessons learned and best practices across engagements to minimize risk and maximize value to the customer
• Work with operational staff as it relates to initiatives that affect the Professional Services Teams
• Interface with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements
• Adhere to company security policies and procedure as directed
• Lead complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks
• Maintain technical credibility through architecture reviews and technical oversight, ensuring solutions align with best practices and customer needs while effectively managing development teams
• Develop and execute comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met
• Enable customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle
• Drive operational excellence through established AWS frameworks (such as Cloud Adoption Framework and Well-Architected Framework), while managing engagement financials and maintaining clear project documentation and communication channels

Preferred Qualifications

• Experience indirectly leading teams or guiding less experienced resources
• Basic knowledge of more than one IaaS platform(s) - AWS (preferred), Azure, Google, VMWare