Manager, Publisher Loyalty & Perks

Summary

Join Mediavine as a Manager of Publisher Loyalty & Perks to source ideas, execute programs, and deliver perks to increase loyalty and engagement with our publishers.

Requirements

• 5+ years of progressive experience in a customer-facing role, with at least 3+ years of experience in ad management, publisher-facing preferred
• Experience with Mediavine, our publishers, and ad-tech preferred
• Deep understanding of our products and services, and their applications to ensure publisher success
• Proven ability to build and maintain strong client relationships, cultivating lasting connections with publishers and partners
• Experience working remotely in a distributed team environment, utilizing tools such as Slack and Google Suite
• Proficiency in CRM software and account management tools (e.g., HubSpot, Salesforce)
• Strong interpersonal skills with the ability to effectively communicate with various audiences, including publishers, peers, leadership, and cross-functional teams
• Excellent written and verbal communication skills that resonate across diverse stakeholder groups
• Proven initiative and problem-solving ability, with a knack for troubleshooting and de-escalating situations when necessary
• Strong organizational and time management skills, including the ability to prioritize competing tasks and manage multiple projects effectively
• Attention to detail and follow-through on long-term projects, ensuring quality work and the ability to 'get things right the first time
• Empathy and client-focused mindset, listening to publisher feedback and proactively implementing solutions
• Strong work ethic, a positive attitude, and reliability as a team player who thrives in collaborative environments

Responsibilities

• Connecting with internal stakeholders, including Account Management and Account Executives to source and vet ideas for perks, programs, tools, and services that will resonate with publishers
• Develop relationships with partners (E.g. Top Hat Rank), coordinate program rollouts and maintain ongoing engagement with current partnerships
• Act as a liaison to publishers’ needs, surface ideas for new programs and solve problems with actionable solutions
• Research tools and services that align with the needs of Mediavine publishers and work cross-functionally to implement new perks and services
• Establish clear communication strategies around the benefits of each perk or program, ensuring alignment with publisher needs
• Contribute to cross-functional team communication and partnering with MarComm, Legal, Product, Engineering, and Support as needed to implement and execute new perks and services
• Conduct cost analysis and provide insights on new and existing perks to assess their effectiveness
• Track perk adoption, gather feedback, and continuously improve programs based on publisher input
• Provide resources and updates to relevant departments, ensuring accessibility to information on perks and ongoing services

Benefits

• 100% remote
• Comprehensive benefits including Health, Dental, Vision and 401k match
• Generous paid time off
• Wellness and Home Office Perks
• Up to 12 weeks of paid Parental Leave
• Inclusive Family Forming Benefits
• Professional development opportunities