Manager, Risk Analytics

Summary

Join SeatGeek as Manager, Risk Analytics to lead fraud loss mitigation through careful management of existing and new fraud controls. You will work with data and analytical tools, collaborating with various teams. Manage a small team of analysts, providing training, guidance, and support. Propose and drive projects to solve issues and improve KPIs. Regularly monitor KPIs, present observations, and make recommendations. Define and follow best practices for fraud risk management. Manage fraud vendors and monitor their performance. Partner with the team to offer data-driven insights. The role reports to the Senior Director of Risk Operations.

Requirements

• Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements)
• Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation
• Experience with statistical analysis and rule building using decision trees, etc
• Experience using analytical tools such as Python, R, SQL, SAS, Looker, Hex, etc
• Strong analytical and problem-solving skills, while dealing with ambiguity and large quantities of data
• Ability to make rational decisions based on data, and summarize those for others
• Ability to monitor, manage and report on business metrics
• Excellent verbal and written communication skills, ability to communicate effectively with senior leaders
• Ability to prioritize projects based on costs, benefits, feasibility and risks
• Comfortable with the game-like aspects of fraud, being in a continual problem solving mode

Responsibilities

• Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to make improvements and achieve goals
• Propose and drive individual as well as team projects within your area of focus to solve known issues while minimizing anticipated negative impacts from the changes
• Design and implement fraud strategies to improve KPIs
• Skillfully prioritize across multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects
• Regularly monitor KPIs and other metrics related to current fraud and insult trends, present observations and make recommendations to the team on action items based on data & analysis
• Define and follow best practices and strategies for fraud risk management, as well as governance related to change management
• Manage fraud vendors and monitor performance of their fraud models & tools
• Work with internal data teams for visualization & reporting needs of the team
• Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents
• Manage a team of analysts, taking responsibility for their work, engagement and career

Preferred Qualifications

• 2+ years of people management preferred
• Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music