Manager, Software Engineering

Summary

Join Affirm, a company reinventing credit, as a highly motivated Software Engineering Manager to lead a Platform Engineering team focused on operational excellence. You will manage, mentor, and develop engineers, driving operational excellence, scaling and automating infrastructure, enhancing observability and performance, and collaborating with cross-functional teams. The ideal candidate possesses strong leadership skills, operational expertise, and deep understanding of infrastructure and reliability engineering. This role involves leading incident response, infrastructure automation, and system reliability across Affirm’s globally distributed platform. Affirm is a rapidly growing company seeking leaders to scale its infrastructure. The position offers competitive compensation and benefits.

Requirements

• Strong sense of ownership: Accountable for system health, operational excellence, and engineering quality
• Proven experience leading teams in platform engineering, infrastructure, or site reliability (SRE)
• Deep expertise in reliability engineering, incident response, and operational tooling
• Strong decision-making skills, balancing technical depth with strategic business impact
• Excellent communication and collaboration skills. Able to align cross-functional teams across Infrastructure and Product Engineering
• Experience defining and executing technical strategies for cloud computing, observability, CI/CD, and developer tooling
• Hands-on technical experience in infrastructure operations, with working knowledge of: Cloud platforms (AWS or equivalent), Kubernetes & container orchestration, Infrastructure as Code (Terraform, Helm, CloudFormation), Monitoring & Observability (Prometheus, Grafana, OpenTelemetry, or similar), CI/CD pipelines, automation, and software delivery best practices
• Passion for reliability, automation, and scaling world-class infrastructure

Responsibilities

• Lead & Grow the Team: Manage, mentor, and develop engineers in Platform Engineering & SRE, fostering a culture of ownership, reliability, and automation
• Drive Operational Excellence: Improve incident response, on-call processes, and post-mortems to enhance system reliability and availability
• Scale & Automate Infrastructure: Advance self-healing automation, infrastructure as code (IaC), and CI/CD workflows to optimize efficiency and performance
• Enhance Observability & Performance: Improve monitoring, logging, and telemetry to proactively detect and resolve system issues
• Collaborate & Align Strategy: Work with Infrastructure, DevProd, and SRE teams to optimize multi-region deployments, cloud cost efficiency, and service scalability
• Foster Innovation & Inclusion: Promote best practices in reliability engineering, encourage automation-first approaches, and support team growth and internal mobility

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Equity rewards offered by Affirm Holdings, Inc. (parent company)
• Flexible Spending Wallets for tech, food and lifestyle
• Away Days - wellness days to take off work and recharge
• Learning & Development programs
• Parental leave
• Employee Resource & Community Groups
• Remote work
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount