Manager, Software Engineering Management

Summary

Join ServiceNow, a global leader in AI-enhanced technology, as a product development manager. In this role, you will manage product development activities, collaborate with various teams to create high-quality solutions, and oversee the daily operations of the development team. You will tackle complex problems, manage departmental resources, mentor team members, and foster a best-of-class engineering environment. The ideal candidate possesses extensive experience in leveraging AI in work processes and using AI productivity tools, along with a strong background in relevant technologies and agile development. This position requires 10+ years of experience and fluency in programming languages such as Java, C++, Ruby, Shell, or JavaScript.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of experience with technologies relevant to SN and advanced coding skills
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Experience with open source tools and agile development environments
• An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities, context, risks and desired outcomes

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Preferred Qualifications

Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have