Manager, Technical Account Management

Summary

Join Figma's growing team as the first Manager, Technical Account Management, and lead the development of a new function within this innovative platform. You will define the vision, shape the team, and influence how Figma drives technical success for its most forward-thinking clients. This role requires deep technical expertise and customer success acumen to guide your team in driving adoption, managing complex implementations, and ensuring maximum value realization for customers. You will collaborate with leaders across various departments, translating complex technical concepts into business value and building trusted relationships. The position is full-time and can be based in a US hub or remotely within the United States. Figma offers a competitive compensation and benefits package, including equity, health benefits, retirement contributions, parental leave, and more.

Requirements

• 3+ years people leadership experience for technical post-sales (preferable) or pre-sales teams
• 6+ years of relevant customer-facing technical experience (Technical Account Manager, Technical Implementation or Support, Solutions Architect, Solutions Consultant, or similar) in a SaaS organization
• Experience developing and implementing strategic programs that have impact and reach across teams
• Experience establishing performance metrics and operational rigor for a team of technical ICs
• Effective storyteller; strong verbal and written communicator/presentation skills
• Strong experience working effectively with cross-functional partners (Success, Sales, Product, Success)
• Hands-on approach to problem solving. Is an effective coach but can jump in as a player when needed

Responsibilities

• Lead and motivate a diverse team of TAMs across the globe
• Build and implement programs that help scale our TAM function and drive greater impact for our customers
• Establish success metrics for your team and monitor team performance, supporting team members in exceeding their goals
• Participate in customer meetings alongside your team
• Assist in continual training and development, including mentorship, hiring, and career growth
• Work cross-functionally to help define and execute our technical post-sales strategy

Preferred Qualifications

• Experience managing teams across time zones/ regions preferred
• Has scripting or development experience (basic experience is okay)
• Has a public presence, experience leading speaking engagements, or can point to externally facing talks, webinars, or presentations they’ve hosted

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles