Manager, Technical Account Management

Summary

Join Grammarly as a Manager of Technical Account Managers (TAMs) to lead a team serving our largest customers. You will oversee successful onboarding, implementation, and optimization of Coda’s platform, translating complex business needs into scalable solutions. Develop team capabilities, set delivery standards, and collaborate across departments to enhance customer experience and drive adoption. This role requires leading, coaching, and mentoring a team, setting strategic direction, serving as an escalation point for technical challenges, and overseeing the end-to-end lifecycle of technical account engagement. You will also drive customer value, collaborate cross-functionally, hire top talent, refine internal frameworks, and track key performance metrics. This is a hybrid remote position with potential for travel.

Requirements

• 5+ years in customer-facing technical roles such as Technical Account Management, Solutions Engineering, or Technical Consulting
• At least 2 years of direct team leadership experience
• Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement
• Experience working with low-code/no-code platforms, APIs, workflow automation, and data-driven solution development
• Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences
• A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments
• Skilled in stakeholder management and relationship building across all levels of customer organizations
• Strong problem-solving skills and a bias for action, with a commitment to continuous learning and process improvement

Responsibilities

• Lead, coach, and mentor a team of Technical Account Managers, ensuring high-quality customer engagements and professional development
• Set the strategic direction for Technical Account Management, developing scalable processes, best practices, and internal tooling to enhance delivery
• Serve as an escalation point for complex technical challenges, partnering with customer and internal stakeholders to ensure swift resolution
• Oversee the end-to-end lifecycle of technical account engagement, from onboarding and implementation to optimization and long-term success
• Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align Coda’s capabilities with customer goals
• Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback
• Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture
• Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery
• Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance

Preferred Qualifications

• Previous experience with Coda or comparable platforms such as Airtable, Notion, or Zapier is highly desirable
• Embodies our EAGER values—Ethical, Adaptable, Gritty, Empathetic, and Remarkable
• Inspired by our MOVE principles—Move fast and learn faster; Obsess about creating customer value; Value impact over activity; Embrace healthy disagreement rooted in trust

Benefits

• Competitive pay along with a benefits package encompassing health care and ample and defined time off
• Support to set up a home office, wellness, and pet care stipends
• Learning and development opportunities