Remote Manager, Technical Support
closedAttabotics
📍Remote - Canada
Job highlights
Summary
The job is for a Technical Support Center Manager at Attabotics, a fast-paced company specializing in robotics and supply chain systems. The role involves overseeing the TSC team to ensure smooth operation of various systems and leading a high-performing team. The position can be based in Calgary or remotely from any North American location.
Requirements
- 5+ years experience in leading an Operations Centre or experience as a Technical Support Lead / Manager is required
- 7+ years of team or department management experience
- Bachelor’s degree in technical field or equivalent combination of education and experience
- Solid technical and troubleshooting skills and a mechanical aptitude
- Outstanding organizational, time management and planning skills required
- Responsive and strategically adept when working with multiple priorities
- Excellent written and verbal communication skills
- Excellent presentation development and delivery skills
- Skilled with leading people remotely through: - flexible communication, delivering multi-mode communications - setting clear performance and team dynamic expectations - employing collaborative communication technology
Responsibilities
- Oversee the activities of the TSC team to ensure smooth running of Attabotics’ collection of systems
- Provide oversight and management of the day-to-day operations of the Technical Support Center
- Ensure systems are in place and utilized to capture, report and communicate service metrics
- Identify best practices, contributing to the TSC knowledge base and increasing support service delivery
- Direct and oversee all aspects of Attabotics system incident response policies, objectives, and initiatives
- Collaborate with Field Operations, Engineering and other internal teams, to drive incident resolution
- Drive the continuous improvement by documenting and standardizing support processes
- Manage and report on Key Performance Indicators to the organization
- Align customer support activities and initiatives to support and enhance the objectives of the organization
- Develops team through coaching, feedback, exposure, and alignment of department goals to the organization’s goals
Preferred Qualifications
Background in Electrical / Mechanical Engineering considered an asset
Benefits
Work closely with the People + Culture team on engagement, performance, retention strategies
This job is filled or no longer available
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