Attabotics Inc. is hiring a
Manager, Technical Support in Canada

Logo of Attabotics Inc.
Manager, Technical Support
🏢 Attabotics Inc.
💵 ~$170k-$180k
📅 Posted on Jul 11, 2024


The job is for a Technical Support Center Manager at Attabotics, a fast-paced company specializing in robotics and supply chain systems. The role involves overseeing the TSC team to ensure smooth operation of various systems and leading a high-performing team. The position can be based in Calgary or remotely from any North American location.


  • 5+ years experience in leading an Operations Centre or experience as a Technical Support Lead / Manager is required
  • 7+ years of team or department management experience
  • Bachelor’s degree in technical field or equivalent combination of education and experience
  • Solid technical and troubleshooting skills and a mechanical aptitude
  • Outstanding organizational, time management and planning skills required
  • Responsive and strategically adept when working with multiple priorities
  • Excellent written and verbal communication skills
  • Excellent presentation development and delivery skills
  • Skilled with leading people remotely through: - flexible communication, delivering multi-mode communications - setting clear performance and team dynamic expectations - employing collaborative communication technology


  • Oversee the activities of the TSC team to ensure smooth running of Attabotics’ collection of systems
  • Provide oversight and management of the day-to-day operations of the Technical Support Center
  • Ensure systems are in place and utilized to capture, report and communicate service metrics
  • Identify best practices, contributing to the TSC knowledge base and increasing support service delivery
  • Direct and oversee all aspects of Attabotics system incident response policies, objectives, and initiatives
  • Collaborate with Field Operations, Engineering and other internal teams, to drive incident resolution
  • Drive the continuous improvement by documenting and standardizing support processes
  • Manage and report on Key Performance Indicators to the organization
  • Align customer support activities and initiatives to support and enhance the objectives of the organization
  • Develops team through coaching, feedback, exposure, and alignment of department goals to the organization’s goals

Preferred Qualifications

Background in Electrical / Mechanical Engineering considered an asset


Work closely with the People + Culture team on engagement, performance, retention strategies

Help us out by mentioning to Attabotics Inc. that you discovered this job opportunity on JobsCollider. Your support is greatly appreciated. Thank you 🙏
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Jobs