Chime is hiring a
Manager, Voice of the Member

Summary

Join Chime as a Manager on the Voice of the Member team to lead efforts in gathering and analyzing member feedback, driving experience improvements, and championing member satisfaction. This role is ideal for strong leaders with analytical skills who can influence senior leadership without direct authority.

Requirements

• 10+ years of professional experience, including 2+ years leading teams
• A strong skill set across analytical, problem-solving and strategic thinking
• A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results
• Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need
• A strong approach to driving cross-functional collaboration across multiple functions
• Exceptional communication and presentation skills
• Comfort operating in a fast-paced, agile environment

Responsibilities

• Lead a small, but mighty team, investing in their development and setting up its members for success
• Manage existing programs and create new ones to cultivate a culture of member obsession, empathy and sentiment awareness across Chime
• Manage existing sources of member feedback, and identify new sources to bring in more member voices
• Dive in on member feedback to identify trends, pain points, and opportunities for improvement
• Works closely with other teams, such as Product, Marketing, Member Support, and UX/UI Design, to ensure that customer feedback is integrated into the development and improvement of products and experiences

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location
• Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Take Care of Yourself Days
• 1% of your time off to support local community organizations of your choice
• Mental health support with therapy and coaching through Modern Health
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!