Medical Information Specialist

Summary

Join EVERSANA's Medical Communications team as a Medical Information Specialist, contributing to building credibility and strengthening relationships with healthcare providers and clients. This home-office based, full-time position, ideally located in select European countries, requires fluency in English and German, along with strong translation and communication skills. Responsibilities include translating documents, responding to drug information inquiries, identifying adverse events, and medical writing. The role demands a clinical background and experience in handling medical information, while additional language skills and experience in call centers are preferred. The position involves on-call responsibilities and occasional travel.

Requirements

• A degree in Pharmacy is preferred but other life science degrees can be considered
• Strong clinical background and excellent verbal/written communication skills
• English C1 level is obligatory
• In addition to mother tongue fluency in German at level C1 or C2 (Common European Framework) is mandatory
• Strong translation skills

Responsibilities

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients
• Disseminate drug information either verbally or by written correspondence
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support
• Medical Writing
• On-call responsibilities on an as assigned basis
• All other duties as assigned
• Maintain and improve customer services associated with activity of the Medical Communications Call Centre
• Able to work full time on a rolling 5 day week that will include weekend working. Shift rostering may include regular shifts during the day and night, Must be flexible with work scheduling as required by clients and management
• Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary
• In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%

Preferred Qualifications

• Preferred Pharma D / M Pharma highly preferred
• Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing
• Fluent English, and German mandatory. additionally any other European language is good to have but not compulsory
• Computer proficiency in Microsoft Word, Excel, and other Window applications
• The utilization of Medical Information Management Systems, Safety Databases, or equivalent
• Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude
• Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate
• Transforms creative ideas into original solutions that positively impact the company’s performance
• Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior