Medical Support Executive

Summary

Join Noora Health as a WhatsApp Service Representative to work on our follow-up service providing medical and non-medical questions in regional languages, managing tech platforms, responding to queries, translating questions, documenting conversations, and conducting surveys.

Requirements

• Fresh candidates from BSC - nursing or GNM background can apply
• Fluency in speaking, reading, and writing one of these languages (Punjabi/Marathi/Telugu/Kannada/Hindi) & English
• Comfortable using android phones, laptop, web browsers, Gmail, and other popular online websites

Responsibilities

• Work on our WhatsApp service as a follow-up to the Care Companion Program (CCP)
• Manage all tech platforms related to our Remote engagement service
• Respond to queries asked by patients as per training given by our team
• Translate questions from regional languages (Odia/Hindi/Tamil) to English for our medical team to understand
• Document conversations as per protocols
• Keep Remote engagement service reports up to date on the drive
• Call families, talk to them in one of these regional languages (Odia/Hindi/Tamil), and record call details as per format given
• Conduct surveys as and when needed