Wider Circle is hiring a
Medicare Outreach Specialist

Summary

The job is for a remote telephonic Outreach Specialist at Ask Claire, a subsidiary of Wider Circle. The role involves making outbound calls to educate Medicare beneficiaries about additional benefits and scheduling appointments with licensed agents. The candidate should have at least 2 years of experience in Medicare telesales or customer service, be bi-lingual, and have excellent communication skills.

Requirements

• Minimum two (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center setting with a background in Medicare products
• Bi-lingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages
• Self-starter, accountable, and have proven experience successfully meeting quotas in a telesales or call center role
• Able to work independently, maintaining a consistent work ethic in a remote work environment
• Excellent communication, critical thinking, and interpersonal skills
• Good memory and can effortlessly explain our services to beneficiaries
• Outgoing personality and unwavering, positive attitude. Can comfortably engage with others while driving conversations forward
• Flexible schedule, with the ability to work a set, recurring 40-hour schedule, with occasional work outside of regular business hours when necessary
• Effective computer and application knowledge of Client Relationship Management systems like Salesforce, multi-dialer phone system, Google Workspace, and Microsoft Office suite Microsoft Word is required
• Committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks

Responsibilities

• Complete a predetermined goal of outbound calls each day from the lead list to prospective beneficiaries to educate them about additional benefits, secure the Scope of Appointment, and schedule the plan presentation with a licensed Medicare agent
• Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls
• Master the details of outreach workflows and scripts while developing a conversational style that highlights your personality and connection to beneficiaries
• Effectively engage with members during calls, probing to determine their needs and anticipate objections
• Attend daily and weekly team meetings and be accountable for your output
• Provide and maintain daily tasks related to call follow-ups, appointment scheduling, and productivity tracking
• Go the 'extra mile' to meet the quota
• Maintain a positive, professional attitude when interacting with internal and external customers

Benefits

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Training and Development
• Contract/1099
• $15-$17 hr