Regional Outreach Specialist

Summary

Join Navion Senior Living as a Regional Outreach Specialist and be a driving force in connecting seniors and their loved ones with valuable support and clinical care coordination programs. This innovative role focuses on building relationships through empathetic listening and clear communication, not traditional sales. You will act as a brand ambassador, cultivating trust and connecting people with services that make a real difference. This is a chance to pioneer a new approach in senior living, focusing on meaningful resident and family engagement. You will proactively reach out to prospective patients and their families, develop relationships with local medical providers, and enroll interested individuals in Navion's programs. Your work will directly impact families in need and help shape the future of senior care.

Requirements

• Proven experience in a role requiring proactive outreach, such as inside sales, business development (SDR/BDR), community outreach, or admissions
• Exceptional verbal communication skills with an ability to listen with empathy, build rapport quickly, and be respectfully persistent
• A strong internal drive to meet and exceed goals, motivated by the knowledge that each enrollment helps a family in need
• The resilience to handle the challenges to success and the motivation to stay focused on the mission
• A genuine desire to help seniors and their families, with a demonstrable ability to convey compassion and build trust

Responsibilities

• Proactive Community Outreach
• Initiate contact with prospective patients and their families through compassionate and thoughtful outreach
• Develop relationships with local medical providers and community groups to identify prospective patients and their families
• Ask probing, respectful questions to understand each person’s unique situation, challenges, and needs related to aging and healthcare
• Clearly explain the benefits of Navion's outreach programs, starting with the CMS GUIDE model for dementia, and demonstrate how they provide immediate value
• Master the details of our evolving suite of no or low-cost Medicare care coordination programs
• Drive Program Enrollment and Clinical Handoffs
• Successfully enroll interested individuals by communicating the value and ease of participation
• Gather preliminary information to verify program eligibility and, when appropriate, conduct brief introductory assessments to understand their needs
• Facilitate a seamless and warm handoff of enrolled families to our Regional Care Coordination Specialist or in-community Resident Advocacy Director, who will provide the clinical care navigation
• Serve as a Key Strategic Partner
• Act as the voice of the market by providing regular feedback and sharing stories from your conversations to Navion leadership and team members
• Help us rapidly iterate and adapt our program offerings based on feedback from seniors and their families
• Champion a new, proactive strategy that is unique in the senior living industry

Preferred Qualifications

• Experience in healthcare, senior living, or a related field
• A foundational understanding of, or high willingness to learn about, Medicare and care coordination programs for seniors
• Comfortable working independently in a remote role while collaborating closely with the Navion Sales Team, community leaders and care providers
• Experience in a new or pilot program where processes and scripts were developed and refined over time

Benefits

• Competitive base salary and a performance-based incentive structure tied to successful program enrollment
• Comprehensive benefits package, including full medical, dental, and vision coverage, plus an employer-sponsored 401k plan and matching
• Professional development support