Medication Management LPN

Summary

Join Northwestern Medicine as a Medication Management LPN and contribute to our patient-first approach. This role involves telephone triage for primary and specialty providers, assisting patients with clinical questions, prescription refills, lab results, and urgent conditions. You will adhere to triage guidelines, maintain clinical documentation, and provide exceptional customer service. The position requires a graduate degree from an accredited school of nursing, an Illinois LPN license, and 3-5 years of clinical experience. The ability to work independently from home is essential. Northwestern Medicine offers competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.

Requirements

• Graduate from an accredited school of nursing
• Licensed Practical Nurse (Illinois)
• 3-5 years clinical experience (inpatient or ambulatory)
• Ability to work from home independently

Responsibilities

• Provide exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine
• Exceed all consumer requests and alert management of issues or concerns that require escalation
• Maintain effective relationships with patients, physicians, management, staff and other customers
• Displays excellent verbal and written communication skills
• Ability to think independently and analytically and provide education to the team

Preferred Qualifications

• Prior telephone triage experience
• Prior contact center experience
• Experience using EPIC EMR
• Currently enrolled in higher education

Benefits

• 401(k) matching
• Tuition reimbursement
• Loan forgiveness
• Lifecycle benefits