Servus Credit Union is hiring a
Member Contact Centre Advisor

Summary

The job is for a Ukrainian-speaking Member Contact Centre Advisor at Servus Credit Union. The role involves answering member inquiries, providing exceptional service, identifying sales opportunities, assisting with technical issues, and participating in campaigns. The candidate should have at least 2 years of successful sales experience and a high school diploma, with preference given to candidates with call centre experience or post-secondary education in Finance.

Requirements

• At least 2 years of successful sales experience with measured targets
• High school diploma

Responsibilities

• Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls
• Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities
• Providing consistently fantastic member experience by adhering to standards and guild lines
• Consistently being proactive in identifying and pursuing sales opportunities to match members with the right products and solutions that enhance their financial fitness
• Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.)
• Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

Preferred Qualifications

• Call centre experience
• Post-secondary education in Finance (or related studies)

Benefits

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program