Member Experience Associate

Summary

Join Belle, a rapidly growing healthcare company, as a Member Experience Associate and be the friendly voice of the company, providing exceptional support to members. You will assist seniors with health insurance, scheduling, and inquiries, building trust and creating meaningful interactions. This role involves more than just answering calls; it's about demonstrating empathy and making each interaction positive. You will handle phone, email, and SMS communication, ensuring members feel heard and valued. The position is full-time and remote, offering a flexible schedule and various benefits.

Requirements

• Experience: 6+ months in customer service, call centers, healthcare support, or similar roles
• Language Proficiency: Must be fluent in Spanish
• Tech-Savvy: Comfortable using phone systems, Google Suite, Slack, and customer management platforms
• Strong Communicator: Clear, patient, and empathetic speaking skills
• Independent & Reliable: Ability to take ownership of tasks and manage time effectively in a remote environment
• Compassion & Enthusiasm: A warm personality that fosters trust and builds relationships
• Adaptability: Open to change and committed to continuous learning

Responsibilities

• Deliver compassionate, patient-focused customer service through phone, email, and SMS chat
• Run health insurance checks to determine member eligibility and potential cost share
• Schedule and confirm appointments, ensuring accuracy and efficiency
• Provide clear and friendly communication, making sure members feel heard and valued
• Proactively engage with members, addressing concerns with professionalism and care
• Document interactions and feedback to support continuous improvement
• Adapt to change and embrace opportunities to improve processes and service delivery

Preferred Qualifications

Healthcare or Senior Care Experience (Preferred): Experience working with seniors or in a healthcare-related role is a plus

Benefits

• Competitive compensation
• Health, dental and vision benefits
• 401K
• Paid time off, sick, paid holidays
• Remote, flexible work schedule