Member Experience Specialist

Summary

Join Carda Health, a rapidly growing startup reimagining cardiac and pulmonary rehabilitation, as an Administrative Assistant. You will play a critical role in the daily operations of our remote clinic, providing administrative support to our member experience and clinical teams. Responsibilities include patient coordination, administrative support, customer service, medical records management, team collaboration, and basic technical support. This position requires excellent communication, strong attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate will have at least two years of administrative experience, preferably in healthcare, and proficiency in Google Suite and telehealth platforms. A high school diploma is required, while an Associate's or Bachelor's degree is preferred.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of administrative experience, preferably in a healthcare setting
• Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities, with keen attention to detail
• Demonstrated customer service experience with a patient-centered approach
• Understanding of HIPAA and patient privacy regulations
• Ability to work independently in a remote setting and adapt to changing priorities

Responsibilities

• Schedule and confirm virtual appointments
• Manage patient records
• Coordinate follow-up communications
• Assist with daily administrative tasks including call & email management and data entry
• Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
• Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy
• Coordinate with our providers, technical support, and other team members to ensure seamless patient care
• Assist patients and staff with basic troubleshooting of telehealth platforms and other software

Preferred Qualifications

Associate’s or Bachelor’s degree