Summary
Join Fundraise Up as an Implementation Engineer and contribute to reimagining the fundraising platform by working alongside passionate sales and customer success teams.
Requirements
- Bachelor's or Masterβs degree in Computer Science, Engineering, or related field
- 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies
- Strong technical skills, with experience in web infrastructure, web analytics, and data management
- CRM (Salesforce, Hubspot, and other Integration experience)
- Experience with front-end website development (HTML/CSS)
- Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders
- Proven ability to develop and maintain relationships with customers and internal stakeholders
- Ability to work in a fast-paced, hyper-growth and dynamic environment
- Strong problem-solving skills, with the ability to solve complex technical problems creatively
- Experience working with International (preferably Eastern European) product and back-end teams is a plus
- Demonstrated ability to architect and communicate the optimal solution to prospects, existing customers, and internal team members
- Highly proficient in spoken and written English
Responsibilities
- Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients
- Work closely with sales and customer success teams to develop strategies to drive revenue growth
- Collaborate with product teams to ensure customer feedback is incorporated into product development
- Work closely with other teams, such as Customer Success, Sales, Product and Support to ensure alignment and successful execution of projects
- Develop and maintain relationships with key customer stakeholders, including C-level executives
- Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously
- Respond to RFPs
- Lead A/B Tests for customers working with our Analytics team
Benefits
- 30 days off
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
- English learning courses (50% reimbursement, up to $1,000 annually)
- Relevant professional education (50% reimbursement, up to $1,500 annually)
- Gym or swimming pool (50% reimbursement, up to $500 annually)
- Coworking (up to $250 monthly)
- Remote working