Implementation Engineer

Summary

Join Fundraise Up as an Implementation Engineer and contribute to reimagining the fundraising platform by working alongside passionate sales and customer success teams.

Requirements

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field
• 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies
• Strong technical skills, with experience in web infrastructure, web analytics, and data management
• CRM (Salesforce, Hubspot, and other Integration experience)
• Experience with front-end website development (HTML/CSS)
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders
• Proven ability to develop and maintain relationships with customers and internal stakeholders
• Ability to work in a fast-paced, hyper-growth and dynamic environment
• Strong problem-solving skills, with the ability to solve complex technical problems creatively
• Experience working with International (preferably Eastern European) product and back-end teams is a plus
• Demonstrated ability to architect and communicate the optimal solution to prospects, existing customers, and internal team members
• Highly proficient in spoken and written English

Responsibilities

• Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients
• Work closely with sales and customer success teams to develop strategies to drive revenue growth
• Collaborate with product teams to ensure customer feedback is incorporated into product development
• Work closely with other teams, such as Customer Success, Sales, Product and Support to ensure alignment and successful execution of projects
• Develop and maintain relationships with key customer stakeholders, including C-level executives
• Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously
• Respond to RFPs
• Lead A/B Tests for customers working with our Analytics team

Benefits

• 30 days off
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• English learning courses (50% reimbursement, up to $1,000 annually)
• Relevant professional education (50% reimbursement, up to $1,500 annually)
• Gym or swimming pool (50% reimbursement, up to $500 annually)
• Coworking (up to $250 monthly)
• Remote working