Member Support Agent

Summary

Join Tide as a Customer Service Specialist with French and help French businesses thrive. You will provide exceptional support, tackle banking challenges, and mentor team members. This role requires excellent French and English communication skills, proficiency in industry tools, and experience in customer service and finance. Tide offers a supportive environment, flexible work options, and various benefits. You will play a key role in Tide's expansion by providing around-the-clock support. Solving problems quickly and giving clear advice is crucial for success in this position.

Requirements

• Excellent spoken and written French skills
• Good spoken and written English skills
• Proficiency in using industry tools such as Kustomer, GSuite, and Jira
• Confidence talking with our customers to help them get the most from their current account
• A knack for finding novel ways to solve difficult problems
• An eye for identifying recurring issues and the initiative to help create new workflows to solve them
• Really strong organisational skills
• Some experience working in customer service for the finance industry
• Some experience working in startups

Responsibilities

• Spot patterns, enabling you to quickly identify and highlight areas that can be improved
• Juggle priorities to ensure that members get the best support experience
• Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
• Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave