Membership Associate

Summary

Join Facet as a Membership Associate and help expand our reach to millions of underserved Americans through personalized financial advice. You will work in a call center environment, engaging prospects through outbound sales campaigns and serving as the initial point of contact for our brand. Build strong relationships, qualify prospects, and pass qualified leads to the sales team. This position offers exceptional training, uncapped earning potential, and a fully remote work environment. The ideal candidate will possess excellent communication and interpersonal skills, a sales-oriented mindset, and the ability to learn new systems quickly. Facet offers a comprehensive benefits package, including health insurance, retirement benefits, paid time off, and more.

Requirements

• 1-3+ years of experience in a call center environment
• Excellent communication skills (conversational, confident, friendly, ability to control dialogue)
• Strong interpersonal skills with a genuine desire to help and assist others (customer-centric)
• Sales-oriented mindset with tenacity, willingness, and perseverance
• Ability to overcome objections and influence decision-making
• Ability to learn new systems and in-house software and tools
• Proficiency in keyboard and computer skills
• Must be able to meet and consistently maintain the minimum WiFi standards in order to efficiently work in the Company’s environment, and effect quality online connections
• A minimum of 15+Mbps upload speed, 50Mbps download speed, and a latency of under 100
• If these WiFi speeds are not met, it will be the employee’s responsibility to troubleshoot and potentially upgrade to meet the minimum speed

Responsibilities

• Proactively engage prospects through outbound sales campaigns
• Serve as the initial point of contact of our brand, sharing Facet’s mission & value
• Build strong rapport and relationships, while delivering an exceptional prospect experience
• Qualify prospects through outbound calls, converting them into scheduled meetings for sales
• Pass qualified prospects to sales to fuel their pipeline and generate revenue

Preferred Qualifications

• Experience in cold calling prospects
• Comfortable w/ change and has the ability to adjust/pivot in a fast paced sales environment
• Experience or interest in the financial services industry is a plus

Benefits

• $50,000-$60,000 OTE
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with employer match, short and long-term disability coverage (paid by Facet), life insurance options, and paid parental leave
• Certification reimbursement program
• Fully remote (with ability to work from anywhere in the US)
• Equity
• Flexible PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
• Certification reimbursement program
• Work from anywhere in the US