Mental Health Provider

Summary

Join TalkNow as a part-time provider to support students and members with emotional support, crisis intervention, and de-escalation. Work from home in a remote environment, requiring HIPAA compliance and adherence to policies.

Requirements

• Completion of a Master's Degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy is required
• Strong clinical writing, assessment, and active listening skills
• Experience with crisis intervention and de-escalation
• Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or college counseling environment
• Fully Licensed Mental Health Practitioner with North Carolina state license - PLUS

Responsibilities

• Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach
• Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift
• Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
• Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
• Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
• Consistently meet the required performance metrics for number of required encounters per week and shift
• Participate in the quality assurance investigations to gather all applicable facts

Benefits

• Bi-annual variable bonus eligibility
• Phone reimbursement
• 401(k) with employer match, eligible after 1 year tenure
• Company issued computer equipment
• Free access to TimelyCare's virtual medical and behavioral health support
• Mission-driven company with a supportive team culture
• Spot Bonus for Holiday Work - $250
• APA and ASWB sponsored CE opportunities