Mental Health Provider

Summary

Join our TalkNow team as a Seasonal Mental Health Provider! This remote, full-time position offers a 9-month seasonal schedule (Jan 15 - May 31 & Aug 1 - Dec 15). You'll provide 24/7 on-demand telehealth mental health support to college students and staff. Responsibilities include crisis intervention, care plan development, and documentation. A Master's degree in a relevant field and a North Carolina license are required. We offer competitive benefits, including health insurance, paid time off, bonuses, and a supportive team culture.

Requirements

• Completion of a Master's Degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy is required
• Strong clinical writing, assessment, and active listening skills
• Experience with crisis intervention and de-escalation
• Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or college counseling environment
• Fully Licensed Mental Health Practitioner with North Carolina state license

Responsibilities

• Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach
• Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift
• Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
• Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
• Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
• Consistently meet the required performance metrics for number of required encounters per week and shift
• Participate in the quality assurance investigations to gather all applicable facts

Preferred Qualifications

• Able to adapt to the needs of the members we serve
• Able to establish rapport, trust and professional boundaries with students
• Able to assess, triage, and document sessions with students potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation, etc
• Able to respond to students who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture
• Seasonal Schedule! Working January 15 - May 31 & August 1 - December 15 (Off June, July, and Dec. 15 - Jan. 15)
• $37,500 Master’s degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy
• $41,250 Provisionally Licensed or Associates Licensed in NC or Fully Licensed in Other States