Mep Install Support Manager

Summary

Join Budderfly, a rapidly growing energy management company, as their MEP Install Support Manager! In this crucial role, you will lead and develop a team focused on high-quality, cost-effective energy-saving solutions for our diverse customer base. You will oversee installation processes, manage budgets, and ensure customer satisfaction. This position requires strong technical skills, management experience, and a commitment to continuous improvement. Budderfly offers a competitive salary, full benefits, and opportunities for career advancement in a supportive and impactful environment. We are looking for a highly technical and customer-focused individual who can multitask effectively and maintain high work quality. This role is vital to our mission of reducing global carbon emissions.

Requirements

• Bachelor’s degree in Engineering / Construction Management, or related field preferred
• Minimum 2-5 years management and personnel development experience
• Minimum 2-5 years performing hands on work with refrigeration, lighting, plumbing, IoT and connectivity systems and devices
• Minimum 5 years of facilities management, building engineering, or building maintenance experience
• Knowledge of building codes, industry best practices, and OSHA safety regulations
• Exceptional skill in relationship building and conflict resolution
• Superior critical thinking, problem-solving, organization, communication skills with an attention to detail and a demonstrated ability to work independently, manage a team, and drive improvement
• Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs
• Valid Driver’s License (with an ability to drive in any state)

Responsibilities

• Lead the Budderfly Installation Support group, ensuring cohesion between the group’s remote technical support associate (TSA) team, in-field traveling superintendent team, and adjacent Field Ops teams
• Establish, audit, and oversee CORE (Refrigeration, LED, Water) installation processes, to ensure expectations are aligned across vendors, customers, and internal customers
• Onboard, develop, and manage a new in-field traveling superintendent function to ensure consistently high-quality installations across the Budderfly customer base
• Ensure the utmost customer satisfaction is maintained throughout the CORE installation process
• Develop and monitor budgets, goals, and objectives to ensure departmental profitability
• Review the team’s work to ensure quality meets established standards, techniques, and safety requirements, while driving continuous improvement
• Maintain communication with vendors concerning quality issues, operational concerns, and other relevant issues as they apply to installations
• Prepare and report performance metrics (KPI tracking) to upper management
• Design, develop, index, and maintain process and technical documentation
• Promote training opportunities and resources to employees
• Frequently coordinate with adjacent teams to identify areas of improvement related to installation activities and implement accordingly
• Travel nationwide (up to 20% on average), for team and/or contractor trainings
• Other job-related duties may be assigned

Preferred Qualifications

Experience in the QSR, Casual Dining, and Hospitality industry, preferred

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change