EcoCart is hiring a
Merchant Success Manager

Summary

Join EcoCart as a Merchant Success Manager to own the post-sale experience and drive exceptional results for clients. Ideal candidate has 4+ years of experience in customer success management, preferably for a SaaS software solution, and thrives in a fast-paced, tech-driven environment.

Requirements

• 4+ or more years of experience working as a Customer Success Manager or a related role, preferably for a SaaS software solution
• 3 years experience working with database-driven workflow products such as licensing, client relationship management, or enterprise resource planning solutions

Responsibilities

• Own the entire Post-Sale experience. This includes onboarding, early adoption, and renewal
• Build and maintain relationships with key stakeholders at brands within your portfolio
• Serve as a proactive, trusted advisor to deeply understand your customers and their needs
• Conduct business reviews to track data supported performance, present product roadmap to seek feedback and new product adoption, and ensure customer satisfaction and evangelism with EcoCart
• Monitor merchant health and partner with internal departments to ensure client needs are addressed and fulfilled effectively
• Identify opportunities for expansion within your portfolio, partnering with additional internal teams to gain commitment for expanding revenue for EcoCart
• Achieve quarterly engagement, satisfaction, time to value, and portfolio growth targets
• Drive referrals, testimonials, case studies, and product requests from your portfolio

Preferred Qualifications

• Experience in sustainability, shipping protection, or returns within ecommerce
• Experience integrating or working with ERP’s and 3PL’s
• Experience working with the Shopify Platform either as a merchant or a technology provider
• Experience managing a wide range of revenue by customer

Benefits

• Series A Equity - Think like an owner, be an owner
• Unlimited PTO - Take the time you need to perform at your best
• Paid parental leave - Up to 10 weeks fully paid
• Flexible hours - Work when you want
• Remote-first environment - Work where you want
• Best-of-the-best options for medical, dental, & vision insurance - Paid 100% by the company
• 401(k)
• Mental health benefits - Free membership to TalkSpace with availability for other providers
• Life insurance