Versapay is hiring a
Sales Support Specialist

Summary

Join Versapay as a Sales Support Specialist! Reporting to the Manager, Sales Support, you will handle data, collaborate with internal and external teams, document processes, build relationships, support customers during application and underwriting processes, provide thought leadership, fill gaps when needed, stay up-to-date, and bring strategic thinking, follow through, collaboration, agility, data fluency, platform/tools expertise to the team. The role offers a salary between $55,000 - $60,000 per year.

Requirements

• Strategic thinking: Ability to think on your feet and ask the right questions. Enjoy learning new things and can learn quickly. When things change, having the ability to roll with the punches and adapt quickly and efficiently
• Follow through: Get things done! Motivated, driven and know how to prioritize. Enjoy working on a team, but don’t mind working independently to bring all assigned work to completion as quickly and accurately as possible
• Collaboration: Communicate effectively with anyone in an organization, be it the receptionist or the CEO. Work with various different departments and effective communication and collaboration are essential for success
• Agility: Love solving problems! There is not a challenge– at work or at home- that doesn’t make you want to dig in and figure it out
• Data fluency: You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch
• Platform/tools expertise: Expert knowledge of platforms such as Salesforce and Microsoft Office. Ability to learn quickly and adapt to different systems and databases that are used internally and with our partners

Responsibilities

• Handle data and information: Preside over merchant information for underwriting by inputting and transferring data, as well as keeping Salesforce assets; tasks, statuses, and application notes and information up to date
• Teamwork: Assist with additional processes and round-robin tasks necessary to fulfill the Sales Support role, such as answering questions in slack, assisting other teams with any additional questions or information, and work collaboratively with internal teams to accomplish common goals
• Documentation and Training: Assist with documenting current processes and keeping current documents up to date with any changes
• Connect teams and partners: Build and maintain relationships with processors, partners, merchants and co-workers. Keeping the department manager apprised of escalations in account approvals and underwriting statuses and the status of assigned work
• Support the customer lifecycle: Working closely with our merchants and internal partners to support them during the application and underwriting processes and aligning with application/underwriting specific needs and requests and working until a decision is made
• Provide thought leadership: Educate stakeholders on best practices, coach the team of talented marketing professionals on best practices and questions with applications and processes. Work closely with all teams to educate and promote efficiency
• Fill the gaps: Assist teammates with assigned work when time permits, there is an urgent need, or someone needs time off. Assist internal partners with projects and large merchants to ensure seamless transition through various steps/stages in the application process
• Stay up to date: Stay informed on internal matters (using Slack, Salesforce, email, company announcements, and using internal and external training resources) and industry-related changes related to credit card processing terms, policies and procedures

Benefits

$55,000 - $60,000 a year