Microsoft D365 F&SC Practice Director

Summary

Join Ludia Consulting as a Director of Services and lead the day-to-day operations of our F&SC consulting practice. As a client-facing role, you will manage customer relationships, oversee engagements, and ensure team members are meeting financial/utilization metrics.

Responsibilities

• Manage customer relationships and delivery strategies
• Strong leadership skills to train, grow, and support a consulting team
• Manage and solve complex customer delivery and customer challenges
• Manage D365 F&SC client deliverables and maintain project KPIs according to Ludia standards
• Participate in sales pursuits and lead discovery, system configuration, proposals, and client presentations
• Oversee and meet regularly on the projects of your Project Managers (PMs), to ensure PMs have the resources and tools they need to complete their projects
• Helping PMs resolve issues so that their projects can be successful, and clients are satisfied and evangelists of Ludia
• Ownership of a dashboard/report to report utilization, burn-rate and profitability of current projects
• Mentoring direct reports by providing career development goals, meeting regularly, writing and delivering semi-annual reviews, and advocating for their career advancement
• Ensuring team members are continually advancing in their certifications within the Microsoft D365 toolkit, and to meet partnership goals overall
• Participate in recruiting and interviewing new candidates to join Ludia