Middle Technical Support Engineer

Summary

Join Patrianna LTD, a rapidly expanding social gaming company, as a Technical Support Engineer! You will provide exceptional technical support to B2B customers, troubleshooting complex issues and improving support processes. This full-time, remote position requires at least two years of B2B technical support experience and strong problem-solving skills. You'll work with various teams to resolve integration issues and contribute to a global social entertainment platform reaching 150 million customers. Enjoy benefits like full remote work, medical/sports compensation, generous paid time off, company events, and continuous development opportunities.

Requirements

• Minimum 2 years of experience in a B2B technical support role
• Proven experience troubleshooting and resolving technical problems
• Strong understanding of browser developer tools (Chrome DevTools, Firefox DevTools, etc.)
• Working knowledge of SQL
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Strong commitment to providing exceptional customer service

Responsibilities

• Provide exceptional technical support to our B2B customers via phone, email, and online chat
• Troubleshoot and diagnose technical issues related to integrating Patrianna’s social gaming products with our B2B customer’s platforms
• Leverage strong analytical and problem-solving skills to identify root causes and implement effective resolutions for integration issues
• Document technical solutions and maintain a knowledge base for future reference
• Collaborate with development, product, and account management teams to escalate complex integration issues and ensure timely resolution
• Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations
• Identify opportunities to improve customer satisfaction and support processes for B2B integrations

Preferred Qualifications

Familiarity with Linux is a plus

Benefits

• Full Remote Work
• Medical/Sport Compensation: Receive private monthly compensation towards medical expenses or sports-related activities to support your health and well-being
• Generous Leave Policy: Take advantage of 30 days of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well
• Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork
• Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit