Technical Support Engineer

Summary

Join Monte Carlo's growing Support Engineering team as a technical jack-of-all-trades! You'll solve technical problems, create scalable resources, and define processes, working closely with various teams. This role involves answering customer questions, debugging issues, delivering technical enablement, writing documentation, and designing efficient processes. The position is fully remote and based in the UK, Ireland, Portugal, or Spain. You'll be an early member, helping shape the team's strategy and execution. Monte Carlo prioritizes customer success and offers a high-impact, fast-paced startup environment.

Requirements

• 2+ years of experience in Support Engineering or a similar role (Success Engineering, Product Engineering, Sales Engineering, Solutions Architecture). Knowledge of cloud infrastructure is a strong plus
• Demonstrated track record in an early-stage company or highly ambiguous environment
• Ability to work efficiently and effectively cross-functionally with customer success, sales, engineering, and product
• Ability to prioritize amongst complex and competing objectives

Responsibilities

• Solve technical problems. We are an infrastructure-heavy product, so a hunger to solve technical issues and get into architecture is a must
• Write the playbook. You’re an early member of the Support Engineering team. You’ll help define our strategy and process and execute on it
• Make customers happy! At the core of the Support Engineering team is a desire to make customers wildly successful and happy
• High impact at startup environments. A high degree of ownership and bias for action are critical
• Be part of a high-performing team. We hold ourselves to a high bar and set ambitious goals

Benefits

This role is fully remote and can be located in the UK, Ireland, Portugal, or Spain