Middle Technical Support Engineer

Summary

Join Patrianna LTD, a rapidly expanding social gaming company, as a Technical Support Engineer! You will provide exceptional technical support, troubleshoot complex customer issues, and drive improvements in support processes. This full-time, remote position requires a strong technical background in iGaming or a comparable field, with a minimum of two years of B2B technical support experience. You will work with various teams to resolve integration issues and maintain a knowledge base. The role offers opportunities for growth and development within a dynamic and innovative environment. Patrianna LTD is committed to delivering high-quality code and engaging with up to 150 million customers worldwide.

Requirements

• Minimum 2 years of experience in a B2B technical support role
• Proven experience troubleshooting and resolving technical problems
• Strong understanding of browser developer tools (Chrome DevTools, Firefox DevTools, etc.)
• Working knowledge of SQL
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Strong commitment to providing exceptional customer service

Responsibilities

• Provide exceptional technical support to our B2B customers via phone, email, and online chat
• Troubleshoot and diagnose technical issues related to integrating Patrianna’s social gaming products with our B2B customer’s platforms
• Leverage strong analytical and problem-solving skills to identify root causes and implement effective resolutions for integration issues
• Document technical solutions and maintain a knowledge base for future reference
• Collaborate with development, product, and account management teams to escalate complex integration issues and ensure timely resolution
• Stay up-to-date on the latest technologies and trends related to social gaming APIs and integrations
• Identify opportunities to improve customer satisfaction and support processes for B2B integrations

Preferred Qualifications

Familiarity with Linux is a plus

Benefits

• Full Remote Work : Enjoy the flexibility of working remotely from wherever you feel most productive
• Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well
• Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork
• Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit