MIPS Specialist

Summary

Join ModMed's high-performing MIPS Advising Team as a driven MIPS Specialist! You will provide high-level assistance to customers with escalated MIPS cases, ensuring client satisfaction and quality service delivery. This role involves responding to Tier 2 and 3 escalated questions, utilizing sound judgment to determine appropriate responses or escalations, and assisting in creating and updating ModMed Community MIPS resources. The ideal candidate possesses expertise in customer issue resolution, experience with bug-tracking software, and excellent communication skills. ModMed offers a competitive benefits package, including comprehensive health insurance, retirement benefits, paid time off, and professional development opportunities, varying by location.

Requirements

• Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
• Experience utilizing bug-tracking software such as Salesforce and Jira
• Excellent written communication skills
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
• Excellent interpersonal, verbal, and organizational skills
• Ability to effectively prioritize and manage time
• Willingness to stay current and adapt to changes

Responsibilities

• Provide consistent, professional, and high-quality client support responses and assistance
• Follow established procedures to ensure client satisfaction and quality service delivery
• Communicate customer responses in an efficient and effective manner
• Answers Tier 2 and 3 escalated MIPS questions assigned by Support
• Use sound judgement skills to identify when to provide an answer to customers, suggest a MIPS Q&A, or escalate customer inquiries to MIPS Advising
• Assist the MIPS Advising team in creating/updating ModMed Community MIPS QRGs and other documents

Preferred Qualifications

• Bachelor's degree
• Experience within a medical practice and/or EMR experience

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters