Remote Mobile Service Technician

Summary

Join a community of innovators at Lucid, where you can make an immediate and significant impact in the luxury electric vehicle industry. As a Sr. Mobile Service Technician, you will work remotely for several months before transitioning to our Rutherford, NJ Service Center. This role requires experience with Battery Electric Vehicles (BEVs) diagnosis, maintenance, and repair.

Requirements

• 4+ years of experience as a Service Technician or Diagnosis Technician
• High School Diploma or GED (Required)
• ASE Certifications
• Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
• Experience in luxury automobile repair environments
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver license with no suspensions within the past year

Responsibilities

• Confidently repair electro-mechanical issues and perform diagnostics
• Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc
• Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
• Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories
• Follow correct repair order documentation procedures, i.e. The Three C's
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers
• Demonstrate attention to detail and passion for creating positive client experiences
• Ability to work remotely and support mobile service team as needed

Preferred Qualifications

ASE Certified Master Technician