Technical Support Specialist

Summary

Join Bosch's Mobility Aftermarket division in Aveiro, Portugal as a Technical Support Specialist for Remote Automotive Diagnostics. You will provide expert remote assistance to European automotive workshops, diagnosing and resolving complex vehicle system issues using OE and IAM tools. This role requires strong automotive diagnostic and ADAS calibration expertise, excellent communication skills, and the ability to manage multiple support tickets concurrently. You will also conduct training sessions for team members and provide feedback to the development team. Bosch offers a flexible work environment, comprehensive benefits, and opportunities for professional development.

Requirements

• Vehicle Master level technician skills (or local equivalence) and/or work experience in this field
• Experience in automotive diagnostics, ADAS calibration, and technical support
• Strong knowledge of OE (Original Equipment) and IAM (Independent Aftermarket) tools and their procedures
• Strong analytical skills to diagnose complex vehicle issues remotely and problem-solving skills
• Ability to multi-task and handle multiple cases efficiently
• Good communication and active listening skills
• High level of customer orientation and ability to adapt quickly
• Very good spoken and written English skills
• Enjoy training co-workers
• Flexibility in terms of time and working contents
• Passion for automotive technology and continuous learning

Responsibilities

• Provide remote technical support for workshops
• Diagnose and resolve advanced vehicle system issues using OE (Original Equipment) and IAM (Independent Aftermarket) tools
• Utilize OE-Tester and diagnosis software to find and perform the corresponding solution
• Communicate effectively with customers via Chat
• Manage multiple support tickets and client interactions in parallel
• Conduct regular training sessions for team members and provide feedback to the Development Team

Preferred Qualifications

• ESI tronic technical knowledge is beneficial
• Expertise in ECU (electronic control units) flashing, Engine management systems, Comfort systems (such as ADAS), and braking systems, is beneficial
• Understanding of electronic modules, dashboards, lighting, and vehicle behavior

Benefits

• Flexible work conditions
• Hybrid work system
• Exchange with colleagues around the world
• Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic)
• Training opportunities (p.e., technical training, foreign languages training) & certifications
• Opportunities for career progression and continuous professional development
• Access to great discounts in partnerships and Bosch products
• Sports and health related activities
• Flexible benefits platform
• Free parking lot
• Canteen