Monitoring Support Engineer

Summary

Join Entersekt's Operations team as a Monitoring Engineer and play a critical role in ensuring the seamless operation of our Access Control Systems (ACS) and Authentication systems. You will actively monitor and respond to security incidents and system outages, detecting potential issues, validating impact, and coordinating response teams. This role requires strong analytical and problem-solving skills, experience with various monitoring tools, and the ability to work flexible hours. You will collaborate with internal teams, contribute to improving system alerts and dashboards, and enhance incident response workflows. Entersekt offers a dynamic work environment with flexible hours, remote work options, and ample growth opportunities.

Requirements

• A bachelor’s degree or higher education (preferably in Engineering, Computer Science or IT)
• Knowledge of Service Delivery and incident management and escalation processes
• Experience in querying SQL databases for analytical and diagnostic purposes
• Experience with building and maintaining modern monitoring, analysis and diagnostics systems, e.g. Prometheus, Zabbix, Nagios, Splunk, ELK, Grafana
• Scripting experience: eg Bash, Python or similar for writing new plugins for Nagios
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills (English Language)
• Ability to work flexible hours and shifts, including nights and weekends

Responsibilities

• Monitor ACS and Authentication systems and alerts to identify potential incidents
• Respond promptly to alerts and investigate incidents
• Deliver timely analysis, investigation and present key insights to internal stakeholders
• Collaborate with internal teams to resolve escalated issues quickly and efficiently
• Assist in building and refining system alerts and Dashboards to improve detection capabilities
• Contribute to enhancing incident response workflows and escalation protocols
• Provide feedback to internal teams to improve system reliability and reduce false positives

Preferred Qualifications

• Experience with monitoring tools like Splunk, Datadog, OpsGenie or similar platforms
• Strong knowledge of AWS CloudWatch and AWS Lambda for setting up alerts and monitoring workflows
• Extensive Hands-on experience with Prometheus and Grafana for advanced monitoring and dashboard management
• Proficiency in OpenSearch, Kibana, or equivalent log management tools like Graylog
• Expertise in Kubernetes (K8s) monitoring, preferably with a Certified Kubernetes Administrator (CKA) certification
• AWS Solutions Architect (AWS SA) certification preferred
• Certifications in management or IT service delivery (e.g., ITIL, PMP) are a plus
• Demonstrated ability to work as a team player with excellent collaboration and management skills

Benefits

• Flexible hours
• Remote work
• Plenty of growth opportunities