MotoSport Gearhead

Summary

Join MotoSport as a Gearhead and share your powersports passion with customers! This work-from-home, seasonal position (3-6 months, potential for conversion to regular) involves inbound customer service via phone, chat, and email. You'll take orders, resolve issues, upsell products, and provide expert gear knowledge. The role requires strong communication, multitasking, and problem-solving skills, along with powersports expertise. While benefits aren't offered for seasonal roles, an employee discount is provided. Training is paid and conducted remotely. The schedule is flexible but requires Saturday availability.

Requirements

• High level of Dirt Bike, ATV/UTV, and/or Street Bike product knowledge
• Demonstrated ability to educate customers to satisfy their individual needs and ensure the correct fit for the make/model of their equipment
• High School Diploma or equivalent
• Ability to multitask, prioritize, and think on your feet
• Solid skills with Microsoft Office (Word, Excel, Exchange, etc.)
• Strong Communication skills (Verbal and Written)
• Strong ability to multitask
• Proactive mindset and creative problem-solving skills
• Strong Time Management ability
• Ability to type 30+ WPM
• Ability to build and maintain long-term relationships with customers
• Ability to use active listening to identify customer needs, concerns, and complaints
• Ability to effectively communicate both verbally and written
• Able to work efficiently and effectively within multiple channels of inquiries
• Basic computer operating skills

Responsibilities

• Take customer orders
• Verify shipment information
• Up-sell and cross-sell products
• Resolve customer issues and concerns
• Escalate system and website problems
• Process inbound customer email and chat sessions
• Make outbound follow-up calls
• Provide concierge-level service to our riders
• Assist riders with general product questions
• Answer calls, chats, and emails
• Build and maintain relationships with our riders
• Solve problems, and answer questions about orders, returns, shipping, and order status
• Contact customers via follow-up
• Actively participate in problem-solving for the customer, department, and company
• Maintain a professional attitude and delight the customer
• Assist customers with navigating our websites, including product filters, policy pages, and other self-service features
• Solve all problems with a customer-first mentality and out-of-the-box thinking when required
• Answer inbound calls, emails, and online chats in addition to outbound contacts as necessary
• Work alongside a motivated and fun team full of riders who are passionate about Powersports
• Build your product knowledge through training and assisting our riders

Preferred Qualifications

• Experience in the Powersports industry
• A passion and craving for getting outside and sharing your experiences with our customers
• A minimum of six months of customer service/sales experience in any industry

Benefits

Employee discount