Competitive Cyclist

Summary

Join Competitive Cyclist as a Gearhead and become the voice of our brand, building lasting customer relationships through personalized communication. You will make numerous daily contacts, manage a large customer book, and provide exceptional service. This role demands in-depth cycling product knowledge and experience, requiring you to leverage your passion for cycling to connect with customers. The position offers a competitive salary, excellent benefits, and the opportunity for career growth within a fast-paced, passionate team. You'll be responsible for providing premium service and contributing to a positive customer experience. This is a challenging yet rewarding role for cycling enthusiasts.

Requirements

• In depth knowledge of cycling product and a passion for riding
• Minimum 2 years of bike industry experience
• Deep knowledge of component compatibility on both road and mountain bikes
• Understanding of bike fit, bike builds, accessories, and soft goods
• Ability to use active listening to identify customer needs, concerns, and complaints
• Ability to effectively communicate both verbally and written
• Able to work efficiently and effectively within multiple channels of inquiries
• Basic computer operating skills
• High School diploma or GED

Responsibilities

• Perform over 80 contacts each day to new and existing customers in your book in a contact center environment
• Build and manage your customer book of business to 3,000+ customers and ensure every customer is being handled with tremendous service and prompt follow-through
• Maintain authentic and genuine communication, leverage your personality to connect with customers in a meaningful way
• Assist the customers of other Gearheads who may be out of the office or assisting other customers
• Research to find ideal product for customers unique needs, explain to customers the concepts, benefits and specifications of the gear we sell
• Participate in ongoing procedural and product training sessions to ensure your gear, sales, and system knowledge is second to none
• Provide customer feedback to internal parties so Backcountry / Competitive Cyclist can continually improve the customer experience
• Champion Backcountry / Competitive Cyclist core values through your actions
• May be asked to answer inbound calls during times of high volume

Preferred Qualifications

• Sales or account management experience
• Ability to build and maintain long-term relationships with customers

Benefits

• PTO
• Medical/Dental/Vision and a variety of supplemental policies available
• Company 401K match
• Company Health Spending Account (HSA) match
• Company provides group life insurance at no cost
• COBRA reimbursement for salaried employees until health insurance eligible
• Paid Holidays
• Birthday off with pay!
• Pet Insurance
• Generous employee discounts