IntelliPro is hiring a
National Customer Service Manager-HVAC/R

Summary

The job is for a Customer Service Manager in the refrigeration/cooking equipment services industry. The position requires 2-3 years of experience, EPA certification, leadership skills, and ability to travel. The role involves handling customer service inquiries, developing troubleshooting guides, generating reports, and training new technicians. The company offers a competitive salary, benefits, and opportunities for professional development.

Requirements

• 2-3 years of experience in the foodservice refrigeration field
• Knowledge of refrigeration and cooking equipment
• EPA certification or equivalent licenses
• Proven leadership and management skills
• Experience in training and mentoring technicians
• Ability to travel for extended periods if necessary
• Strong organizational and communication skills

Responsibilities

• Leadership & Management: Establish and lead the customer service team, train and mentor technicians
• Technical Expertise: Utilize knowledge in refrigeration and cooking equipment, develop a comprehensive over-the-phone troubleshooting guide
• Customer Service: Handle escalated customer service inquiries, expand the third-party service network
• Collaboration & Reporting: Generate detailed service reports, collaborate with the engineering team in China
• Travel & Training: Be prepared to travel for 1-2 months as needed to train new technicians