Remote Technical Services Specialist

Summary

Join Budderfly, a fast-growth energy management outsourcing company, and contribute to reducing global carbon emissions. We are seeking a motivated individual for the role of Technical Services Specialist.

Requirements

• Minimum of 5 years proven field experience in commercial HVAC/R or similar technical field
• Associate or Bachelor’s degree in technical field preferred
• Maintaining positive relationships with contractors and customers
• Coordinating multiple projects concurrently
• Documenting technical processes

Responsibilities

• Acts as primary technical resource for the Technical Services team regarding Budderfly and Budderfly-installed technologies
• Drives for updates from internal and external teams to ensure up-to-date information is available for the team
• Continually monitor Technical Services ticket submissions to ensure quality resolution of reported issues in addition to potential technical gaps
• Personally intervene on escalations to ensure swift resolution to unique and complex situations
• Travel to customer sites on occasion to ensure quality control of issue resolution and to ensure best practices are established for preventing similar issues in the future
• Collaborate with Services Improvement Manager to create and maintain technical training documentation for the Technical Services team
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services issue resolution process
• Develop and monitor Technical Services team quality control of completed work (internal and external to Budderfly)
• Review team members’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity
• Maintain communication with Technical Services team members to ensure learned best practices are conveyed quickly after development
• Direct team members to meet service demands and customers’ expectations
• Designs, develops, indexes, and maintains process and technical documentation
• Promotes training opportunities and resources to employees
• Keeps daily logs and records of all functions in Company systems

Benefits

Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance