Ndis Administrator Part-Time

Summary

Join ConnectOS, a top-rated Philippines employer, and work for their client, a non-medical home care provider in Concord, California. This position offers administrative support, data entry, compliance, and customer service responsibilities within the NDIS framework. The schedule is Monday-Friday, 6 AM to 3 PM PHT. The ideal candidate will have 1-3 years of NDIS administration experience, customer service skills, and bookkeeping proficiency. ConnectOS is committed to equal employment opportunities.

Requirements

• At least 1-3 years experience in NDIS Admin
• Experience in Customer Service
• Excellent organisational and time management skills

Responsibilities

• Manage and maintain participant files and documentation (digital and paper-based)
• Assist in the preparation and processing of service agreements and onboarding paperwork
• Support scheduling, rostering, and calendar management for internal teams
• Coordinate internal communications and documentation flow
• Email maintenance, following up on communications and correspondence
• Accurately enter and update participant data in NDIS systems (e.g., PRODA, MyPlace, PACE, CRM tools)
• Track and monitor plan budgets, service delivery hours, and support logs
• Assist with invoicing, claims submissions, and reconciliations under NDIS funding rules
• Ensure all records and reports meet NDIS Quality and Safeguards Commission requirements
• Assist with audits, risk registers, and incident reporting processes
• Maintain confidentiality and privacy of all participant information in line with policy
• Respond to enquiries from participants, carers, and providers with professionalism and empathy
• Provide administrative support to frontline staff (support coordinators, plan managers, etc.)
• Help resolve minor issues or escalate concerns to appropriate team members

Preferred Qualifications

• High attention to detail and accuracy
• Good communication skills
• Record keeping skills
• Bookkeeping proficiency is an advantage