Network Support Specialist

Summary

Join Signify Health as a Network Support Specialist and provide phone support to clinicians across various states, focusing on pay-related inquiries. This remote or hybrid (Dallas area) role involves handling high-volume calls, resolving complex payment issues, collaborating with internal teams, and ensuring timely responses. You will manage tickets, maintain positive communication, and effectively manage your time. The position requires a minimum of two years of call center experience, proficiency in MS Office, and excellent communication skills. Signify Health offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Minimum of 2 years successful work experience in a call center environment handling complex calls including resolutions, disputes and payment research
• Proven ability to prioritize and multitask
• Basic skills in MS Office
• Accurate data entry skills
• Ability to work overtime and on call
• High School Diploma or equivalent
• Fluently speak, read, and write English
• Good verbal and written communication skills

Responsibilities

• Answer a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions
• Respond to complex escalations regarding pay and other provider questions
• Answer calls in a timely manner and reduce the amount of missed calls resulting in voicemails
• Maintain a first-time-final mindset and minimize call back for the same issues
• Collaborate internally with multiple stakeholder, including payroll and finance teams, to address and resolve issues
• Create and respond to tickets while ensuring tickets meet all SLA’s (service level agreements)
• Create a positive experience for clinicians and members via telephonic and email communication methods
• Manage time effectively
• Assist providers with additional directions and answer questions as needed
• Generate and close tickets for problems that arise

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Education assistance
• Free development courses
• Paid time off programs
• Paid holidays
• CVS store discount
• Discount programs with participating partners