Soc Support Specialist

Summary

Join Huntress, a fully remote cybersecurity company, as an entry-level Security Operations Center (SOC) Support Specialist! You will act as a liaison between partners/customers and the SOC team, providing exceptional customer support via phone, email, and chat. This role requires excellent communication and problem-solving skills, along with a passion for cybersecurity. You will address partner security concerns, troubleshoot product issues, and collaborate with internal teams. Huntress offers a fully remote work environment, generous benefits, and opportunities for professional development. The ideal candidate possesses strong communication skills, a passion for cybersecurity, and the ability to work independently and collaboratively.

Requirements

• Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
• Exceptional communication and interpersonal skills
• Remain calm and empathetic when supporting partners through security incidents
• Strong ability to prioritize daily tasks
• Enthusiasm for working collaboratively and making a meaningful contribution to a successful team
• Embraces change and excels in evolving environments
• Not afraid to ask questions
• Strong self-awareness and the ability to work independently

Responsibilities

• Provide exceptional customer support via phone, email, and chat
• Address partner security concerns with timely and informative responses
• Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information
• Lead calls with partners, facilitating communication and collaboration with the SOC team
• Troubleshoot product issues and provide support for other product-related requests as needed
• Collaborate effectively with internal teams to ensure customer satisfaction
• Advocate for partner needs and provide feedback to the relevant internal teams
• Contribute to the development of knowledge base articles and other support resources

Preferred Qualifications

• MSP or Help Desk Experience
• Microsoft 365/Entra Experience
• Basic understanding of Networking
• Basic understanding of SIEM tooling

Benefits

• Fully remote work
• 1-2 trips to the US annually for events such as Sales Kick-Off and Summer Summit!
• New starter home office set up reimbursement ($800 AUD)
• Generous personal leave entitlements
• Digital monthly reimbursement ($185 AUD)
• Superannuation
• Healthcare Benefits
• Access to the BetterUp platform for coaching, personal, and professional growth