NOC Engineer

Summary

Join NICE as a NOC Engineer and ensure the availability, performance, and security of our AWS-based cloud infrastructure. Monitor and respond to incidents, taking ownership of incident management and troubleshooting. Contribute to improving monitoring strategies and drive automation efforts using Infrastructure as Code (IaC). You will monitor alerts in AWS CloudWatch and PagerDuty, troubleshoot complex issues, implement proactive monitoring strategies, and contribute to automation using Terraform. Take ownership of incident management, document troubleshooting procedures, and lead proactive health checks of AWS environments. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Strong experience with AWS services, including CloudWatch for monitoring and PagerDuty for incident management
• Proficiency in troubleshooting cloud infrastructure issues and resolving incidents effectively
• Experience with automation tools like Terraform and a solid understanding of IaC for managing infrastructure and monitoring configurations
• Strong problem-solving skills, with a proactive approach to preventing future incidents
• Excellent communication and documentation skills, especially in high-pressure incident management situations
• Ability to work cross-functionally with Operations and Engineering teams to resolve issues
• Able to take responsibility for resolving complex issues while maintaining clear communication with stakeholders
• Eager to find proactive solutions and improve existing monitoring and automation strategies

Responsibilities

• Monitor and respond to alerts in AWS CloudWatch, managing incidents and ensuring service availability via PagerDuty
• Troubleshoot and resolve complex issues related to network, infrastructure, or applications, collaborating with DevOps and engineering teams
• Implement proactive monitoring strategies, setting up advanced alerting mechanisms to detect issues before they escalate
• Contribute to automation efforts, using tools like Terraform to manage monitoring configurations across multiple AWS environments
• Take ownership of incident management, ensuring clear communication and swift resolution of incidents across teams
• Document and improve troubleshooting procedures, maintaining detailed records in our ticketing system for future reference
• Lead proactive health checks of AWS environments to identify potential service-affecting anomalies and resolve them before they become critical

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week