Senior Director of Technical Operations

Summary

Join Keeper Security as a Senior Director of Technical Operations to lead the Security Operations Center (SOC) and Network Operations Center (NOC). This 100% remote position, with a potential hybrid schedule in El Dorado Hills, CA or Chicago, IL, offers the chance to work for a fast-growing cybersecurity company. You will develop and execute a unified vision integrating infrastructure reliability, network operations, and security response. Lead high-performing SOC and NOC teams, ensuring 24/7 coverage and rapid incident response. The role demands a proven leader with deep technical expertise and a focus on operational excellence and security. Keeper Security offers a comprehensive benefits package.

Requirements

• 10+ years of experience in technical operations, security operations, or infrastructure leadership
• 5+ years managing SOC and/or NOC environments in a 24/7, high-availability SaaS or enterprise environment
• Expertise in cloud platforms (AWS, Azure, GCP), observability tooling, and incident response frameworks
• Deep understanding of SIEM, SOAR, EDR, and other modern security and network technologies
• Strong background in network performance, infrastructure as code, and operational playbook development
• Proven track record of building and leading high-performing, cross-functional operations teams
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree or certifications such as CISSP, GIAC, or CCSP a plus)

Responsibilities

• Develop and execute a unified strategy that integrates infrastructure reliability, network operations, and security response
• Foster strong cross-functional collaboration with Security, Engineering, IT, and Compliance teams
• Establish and maintain a culture of proactive operations, continuous improvement, and operational readiness
• Lead the SOC to ensure 24/7 detection, triage, and rapid response to security threats
• Oversee the NOC to maintain constant visibility into infrastructure health, network availability, and performance metrics
• Implement unified incident response protocols and integrated playbooks for SOC and NOC operations
• Drive capacity planning, performance optimization, and automation strategies across infrastructure and security operations
• Oversee vulnerability management and patch remediation from detection through resolution
• Manage technical aspects of audits, penetration testing, and business continuity planning
• Define and monitor KPIs for reliability, security, cost efficiency, and incident resolution
• Lead root cause analysis and post-incident reviews to ensure accountability and continuous learning

Preferred Qualifications

• Proven ability to balance uptime objectives with minimizing attack surface
• Calm and decisive in high-pressure incident response scenarios
• Fluent in communicating technical risk, security posture, and status updates to executive stakeholders
• Bias for action, automation, and simplification of complex systems

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses