Noc Support Administrator

Summary

Join Pythian's Global Support practice as a NOC Support Administrator, contributing to a 24x7 NOC team providing comprehensive support for managed database and application infrastructure operations. Monitor application performance, respond to incidents, and escalate issues according to established protocols. Actively participate in customer incidents, maintain knowledge of ITSM tools, and recommend operational process improvements. Configure and maintain servers, troubleshoot problems, and administer daily checks. Communicate status updates, participate in shift rotations, and learn various database technologies. This remote position offers competitive compensation, flexible work arrangements, and professional development opportunities.

Requirements

• A minimum of 2 years of experience in a similar role
• Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
• GCP background experience operating in a Linux environment
• Familiarity with Windows, Linux and Network administration concepts
• Ability to handle stressful situations with a level headed approach
• Excellent English communication skills including verbal and writing skills
• Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
• A curious mindset with the tenacity to fully diagnose why something went wrong

Responsibilities

• Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Recommend best practices for improvements to current operational processes
• Configure and maintain servers at database and Infrastructure level
• Troubleshoot operational problems
• Administer proactive database and infrastructure daily checks
• Communicate status and planning activities to customers and other team members
• Participate in the team’s rotational shift pattern and on-call coverage rotation plan
• Learn different database technologies and provide support

Preferred Qualifications

• SQL Server knowledge is an asset
• Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies
• Relevant courses and certifications (MCSE, CCNA)

Benefits

• Competitive total rewards and salary package
• Flexibly work remotely from your home, there’s no daily travel requirement to an office!
• Collaborate with some of the best and brightest in the industry!
• Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
• We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
• You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more)
• Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity