NOC Technician

Summary

Join OpenAI's Applied Engineering team and contribute to the safe deployment of cutting-edge AI technology in classified environments. As a Network Operations Center (NOC) Technician, you will be responsible for monitoring infrastructure, deploying and managing applications, troubleshooting performance issues, and ensuring strict adherence to security protocols. This role requires a strong understanding of classified environments, security frameworks, and experience with observability tools. You will work on-site at a customer location in Los Alamos, New Mexico, collaborating with engineering, security, and compliance teams.

Requirements

• Hold an active Q or TS/SCI security clearance
• Have 5+ years managing infrastructure and applications within classified or restricted environments
• Demonstrate strong skills in application observability tools (Prometheus, Grafana, Splunk, ELK) for catching and troubleshooting issues
• Familiarity and experience with NIST 800-53, NIST 800-171, CMMC, FedRAMP, or similar security frameworks
• Exhibit proven capability in incident response support and physical security management within classified settings

Responsibilities

• Monitor infrastructure and Kubernetes-based applications in classified environments, swiftly responding to incidents and performance issues
• Partner closely with engineering teams to deploy, scale, optimize, and manage containerized applications
• Conduct proactive troubleshooting of application performance, leveraging tools like Prometheus, Grafana, Splunk, and ELK for observability
• Coordinate and manage secure software releases into air-gapped environments, ensuring thorough testing and compliance with strict security protocols
• Oversee secure software movement, maintaining stringent compliance with classified security policies, and conducting integrity checks on software deployments
• Enforce security best practices, including least privilege access (LPA), role-based access controls (RBAC), and classified incident response procedures
• Ensure adherence to physical security guidelines, manage facility access, secure media handling, and data sanitization practices
• Maintain detailed, audit-ready documentation for all operational and security activities

Preferred Qualifications

• Familiar with secure CI/CD pipelines, Kubernetes GitOps workflows, and DevSecOps practices
• Thrive in dynamic, high-stakes environments, owning challenges end-to-end and rapidly learning new technologies as needed