Omni Channel Contact Center Agent

Summary

Join Vyve Broadband as a Remote Contact Center Agent and enjoy a competitive salary ($29,000-$35,000 annually, plus a 5% annual bonus) and amazing benefits! This exciting remote opportunity allows you to utilize your sales, customer service, and technical skills to assist customers nationwide. You will handle various customer inquiries through multiple channels, including social media, live chat, email, and phone calls. Responsibilities include assisting customers with product purchases, billing inquiries, and technical troubleshooting. Advancement opportunities and comprehensive training are provided. Enjoy a fun and supportive team environment.

Requirements

• 1 year+ of Chat Customer Experience
• 1 year+ Contact Center or Customer Service Experience
• Working knowledge of GLDS, RPX, NOMS, Salesforce and Decision Tree
• Ability to keep a High level of Confidentiality
• Ability to show strong levels of emotional intelligence and control
• Exceptional reading comprehension, grammar, spelling and punctuation
• Ability to show strong attention to detail, organization, efficiency, and urgency in day -to-day deliverables
• Ability to deliver effective and accurate verbal, nonverbal and written communication
• Ability to listen well, show flexibility in thinking, empathy, patience, and respect to everyone
• Ability to prioritize, memorize/recall while multitasking
• Ability to research, analyze data, situations, and risks
• Ability to use critical thinking to make sound, unbiased decisions when handling customer escalations
• Punctual, regular, and consistent attendance
• Knowledge of Microsoft Office applications such as Word, Excel and Power Point

Responsibilities

• Supports customers via Social Media Facebook, Twitter & Google Reviews
• Provides customer support via Live Chat and SMS Texts Billing, Technical, Upgrades, Escalations, General Inquiries
• Supports customers via Email Billing, Technical, Escalations, Sales, Upgrades, Outages
• Website Inquiries- Submissions
• Outbound calls as needed for resolution
• Researches and responds to customer escalations through various channels
• Able to partner and work with other departments on escalations/resolutions
• Able to work in a team environment and self- direct
• Works with moderate supervision/guidance

Benefits

• Subsidized medical, dental, vision plan
• Voluntary life insurance and disability coverage are available
• Company paid life insurance, vacation, holiday and sick pay
• 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)
• Base pay plus commission that puts you in the driver’s seat of how much you earn
• Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services