Remote Customer Identity and Access Management Architect

Summary

Cloud Security Services is seeking an experienced Consumer/Customer Identity and Access Management Architect for a 6-month remote project with their client. The role involves developing patterns for a new CIAM platform using Okta or MS B2C, focusing on various user groups and pattern categories.

Requirements

• Senior and experienced CIAM Architect (5-7 years) in creating reference and solution architecture (design pattern diagrams)
• Good understanding of CIAM
• Intimately familiar with IAM related protocols such as SAML, SPML, XACML, SCIM, OpenID and OAuth
• Strong experience with Directories, SSO, Federation, Delegated administration, API gateways, SOA services
• Experience with App Gateways, App Proxies, Live Chat, Chat Bots, Contact Centers, IVRs and Web Portals for CIAM
• Good understanding of MFA, PAM and Risk Based Authentication
• Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
• Experience with NIST SP800-63 Digital Authentication Standard

Responsibilities

• Development of omni-channel standard patterns based on leading practices
• Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
• Includes anticipated emerging digital experience trends
• Includes customer experience workflow target state
• Covers the following user groups: Individuals (Personal Insurance customers, workers compensation claimant), Businesses employees (Large corporation employees, small business owners, 3rd Party participants like auto body shop, doctor's offices), Brokers & Agents (Large & Small independent agents)
• Covers the following pattern categories for CIAM: Registration / Onboarding, Authentication, Authorization, Third-party Service/API Access & Authorization, Invitation-Based User Registration, Multi-Branded User Registration & Authentication, User Access Delegation, User De-provisioning, Helpdesk Processes, Omnichannel Services "Overlay"
• Evaluation of current processes against the defined industry and leading practices including industry standards such as the National Institute for Standards and Technology (NIST) Special Publication (SP) 800-63; Digital Authentication, NIST Cybersecurity Framework (CSF) and NIST SP 800-53; Security and Privacy Controls
• Development of findings and gaps based on analysis of current processes against the defined industry and leading practices

Preferred Qualifications

• Business outcomes mindset
• Excellent interpersonal communication skills with strong spoken and written English
• Collaborative team worker
• Flexibility to accommodate working across different time-zones
• Bachelor’s in Computer Science