Onboarding Specialist, LATAM

Summary

Join Remote as a Specialist in Onboarding Operations and contribute to shaping the future of global employment by enhancing the onboarding journey for clients' new employees across the globe.

Requirements

• Extensive Operations Experience: You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key)
• Contract Knowledge: Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space
• Adaptability: You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges
• Team-Oriented Mindset: A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed
• Exceptional Communication Skills: High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences
• Tech-Savvy and Adaptable: Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems
• Independent and Collaborative: Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required
• Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar
• Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow

Responsibilities

• Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages
• End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process
• Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees
• Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs
• Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards
• Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence
• Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability

Benefits

• Work from anywhere
• Unlimited personal time off (minimum 4 weeks)
• Quarterly company-wide day off for self care
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces