Oncology Client Services Lead

Summary

Join Q-Centrix, a leading healthcare information solutions provider, as a Clinical Services Lead. In this role, you will be an integral part of the account team, ensuring partner satisfaction through communication and project management. You will monitor team productivity, conduct weekly reviews, understand partner expectations, and take ownership of deliverables. The position requires strong analytical and communication skills, along with experience in data abstraction and team coaching. Q-Centrix offers a fully remote work environment with flexible scheduling, a robust benefits package, and paid professional development opportunities.

Requirements

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations
• Demonstrates high standards for accuracy and attention to detail
• Demonstrates technical savvy and strong desire to learn new systems and technology
• Thrives working independently and takes ownership of projects
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
• Adapts to changes in hospital partner timelines, requirements, and project assignments
• Maintains a high degree of responsibility in keeping PHI secure and confidential
• Must be the proud recipient of a ODS Certification
• 3+ years direct data abstraction experience in the Cancer Registry
• 1+ years providing coaching and guidance to teams
• Exposure to patient medical record systems (EMRs) and clinical databases
• Intermediate proficiency with MS Office (Microsoft Excel)

Responsibilities

• Monitor team productivity for abstracting, case finding, and follow-up to meet team targets
• Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager
• Understand partner expectations and maintain high partner satisfaction through regular communication
• Take ownership of partner deliverables, including accurate and timely submissions and case completion
• Monitor compliance for CoC accreditation
• Champion QC technology for internal workflow improvement
• Act as the primary owner for new implementations and projects
• Perform other quality-related tasks as assigned
• Handle less than 5% abstraction tasks, as needed

Benefits

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Paid professional development hours and other supportive resources